Leading Through Quality Improvement
I teach a course dedicated to Continuous Improvement. This course uses the thoughts, ideas, and exercises suggested by Dr. W Edwards Deming, Brian Joiner, and others. The outcome of the course is an improved understanding of the organization – how it operates as a system, how to use information to predict the output of the system and bring it under control, and what leaders (and employees) need to understand their system.
We discuss:
- How did we get here? (The world of work as we know it)
- Red Bead Experiement
- The System of Profound Knowledge
Quality Improvement is not a "flavor of the month". It is an ongoing, never ending process to understand and improve the way ANY company can achieve higher productivity, increased customer loyalty, and more satisfied employees.
The book "The Team Handbook" by Scholtes and others is the basis for this course. To learn more, please email me and I will be happy to share what I know.